Coinbase to Improve Customer Support in US and India by Acquiring AI Platform Agara – Exchanges Bitcoin News
Coinbase is buying an AI-powered help platform Agara in an effort to ship “world-class support for customers.” The change defined that “Through this acquisition, we’ll be able to provide our customers with new personalized, intelligent, and real-time support options.” The acquisition additionally reconfirms Coinbase’s technique to construct out its tech hub in India.
Coinbase to Improve Customer Support With AI Platform
Cryptocurrency change Coinbase introduced Tuesday:
Today, Coinbase is saying that we’re buying Agara, an AI-powered help platform with operations in India and the US.
“We plan to leverage Agara’s powerful Deep Learning and Conversational AI technology to automate and enhance our customer experience (CX) tools,” defined Manish Gupta, Coinbase’s EVP of Engineering.
He added that bettering CX “remains a top priority for Coinbase.” In the previous few months, the corporate elevated its help employees headcount by 5 occasions. It additionally introduced that 24/7 cellphone help and reside messaging will probably be rolled out by year-end.
“The acquisition reinforces our commitment to delivering world-class support for customers, and brings Agara’s deep expertise in machine learning (ML) and natural language processing (NLP) to Coinbase’s engineering team,” Gupta continued, including:
Through this acquisition, we’ll be capable to present our prospects with new personalised, clever, and real-time help choices.
Earlier this 12 months, Coinbase introduced its technique to construct out a tech hub in India. The firm mentioned that its presence within the nation is quickly rising. Together with the Agara staff, “we will continue to advance Coinbase’s mission of increasing economic freedom around the world,” Gupta opined.
While the acquisition “is subject to customary closing conditions and is expected to close later this year,” the Coinbase govt mentioned:
It additionally reconfirms our technique to proceed to construct out our tech hub in India.
What do you consider Coinbase buying the AI-powered platform Agara to reinforce its buyer help? Let us know within the feedback part beneath.
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